Support

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Frequently asked questions

How do I log an ascent?

At your gym, point the in-app QR scanner at the QR code stuck next to a route. Once detected, tap Choose and confirm your ascent. Your send is logged immediately and shows up in your Recent Ascents.

My gym isn't listed — what now?

Sqrls works with gyms that have adopted the QR-per-route system. If your gym isn't on board yet, send us an email at the support address above and we'll reach out to them.

How do I add a friend?

Open the Friends tab from the side menu and search by user tag. Send a request; once accepted, you'll see each other's recent ascents.

I forgot my password.

On the sign-in screen, tap Forgot password? and enter your account email. Firebase will send you a reset link.

How do I cancel my subscription?

Subscriptions are managed through your platform store, not through Sqrls directly:

• iOS: Settings → your name → Subscriptions → Sqrls.
• Android: Play Store → profile icon → Payments & subscriptions → Subscriptions.

Cancelling stops auto-renewal at the end of the current period; you keep Pro features until then.

How do I delete my account?

Open the side menu, go to your profile, and tap Delete account. This removes your account data, ascents, and friend connections. If you have an active subscription, cancel it through the platform store first (see above) to avoid being billed again.

I'm a setter / gym owner — how do I manage routes?

If your account is granted setter or gym-owner permissions, the side menu shows a Routesetting section. From there you can create QR codes for new routes, edit existing routes, or take routes down in batches. Contact us if your gym is partnered but you don't see those options yet.

The QR scanner isn't picking up a code.

Make sure the QR code is well lit and that the camera is roughly a hand's-width away from the sticker. If the scanner won't open at all, check that you've granted camera permission to Sqrls in your device's settings.

I found a bug or have feedback.

We'd love to hear it. Email us at the support address above with as much detail as you can — what you did, what you expected, and what happened instead.

Privacy

For details on what data we collect and how it's handled, see our Privacy Policy.

Support (Deutsch)

Diese Support-Seite ist eine Übersetzung der englischen Fassung oben. Bei Abweichungen ist die englische Fassung maßgeblich.

Wie logge ich eine Begehung?

Im Gym scannst du mit dem in der App eingebauten QR-Scanner den QR-Code neben der Route. Tippe nach der Erkennung auf Choose und bestätige deinen Ascent. Er erscheint sofort in deinen Recent Ascents.

Mein Gym ist nicht dabei.

Sqrls funktioniert mit Gyms, die das QR-pro-Route-System eingeführt haben. Schreib uns an die oben genannte Support-Adresse, dann melden wir uns bei deinem Gym.

Wie kündige ich mein Abo?

Abos werden über den jeweiligen Store verwaltet:

• iOS: Einstellungen → dein Name → Abonnements → Sqrls.
• Android: Play Store → Profilbild → Zahlungen & Abos → Abos.

Wie lösche ich mein Konto?

Öffne das Seitenmenü, gehe in dein Profil und tippe auf Konto löschen. Dabei werden deine Kontodaten, deine Ascents und Freundschaften entfernt. Aktive Abos vorher im Store kündigen (siehe oben), damit du nicht erneut belastet wirst.

Eine ausführliche deutsche Fassung folgt.

Solltest du in der Zwischenzeit eine Frage haben, schreib uns einfach an kamaprogrammieren+sqrlssupport@gmail.com.

Datenschutz

Details zu Datenerhebung und -verarbeitung findest du in unserer Datenschutzerklärung.